REFUND & RETURN POLICY
Last updated: July 2026
At Densr, we stand behind our products. This policy outlines what
we cover and what we don't — we'd rather be upfront than bury it
in fine print.
WHAT WE COVER (Defective-Product Guarantee):
If your product arrives damaged, broken, or non-functional, we
will replace it at no cost to you. To claim a replacement:
1. Email support@densr.shop within 14 days of delivery
2. Include your order number and a photo of the issue
3. We'll confirm the defect and ship a replacement — no return
shipping required on your end
WHAT WE DON'T COVER:
- Change-of-mind returns ("I decided I don't want it")
- Products that have been used for more than 30 days
- Products damaged through misuse, drops, or water exposure
beyond normal use
- Cosmetic preferences ("it looked different in the photo")
WHY WE DON'T OFFER SATISFACTION-BASED RETURNS:
We sell wellness devices at an accessible price point. Our
margins don't support a try-and-return model. We'd rather price
the product fairly and be honest about the policy than inflate
the price to absorb returns.
If your product arrives defective, we make it right — every time,
no questions. If you're unsure whether this product is right for
you, we encourage you to review the product page, FAQ, and How
It Works section before purchasing.
REFUND PROCESSING:
If a replacement isn't possible (out of stock), we will issue a
full refund to your original payment method within 5-7 business
days.
CONTACT:
support@densr.shop
Please include your order number in all correspondence.